We deliver nationwide and internationally! Shipping fees depending on the weight of the item and delivery location based on the shipping rate imposed by PosLaju National Courier, GDex, Asian Express & Aramex.
Our shipping method are depending on the delivery location:
Peninsular Malaysia / Sabah / Sarawak : PosLaju National Courier and GDex.
International Shipping (Singapore, Indonesia, Brunei): Asian Express & Aramex
Peninsular Malaysia: 1 – 3 business days with exceptions on weekends and public holidays.
Sabah / Sarawak: 3 – 5 business days with exceptions on weekends and public holidays.
3 – 5 business days with exceptions on weekends and public holidays.
Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!
If your items have still not arrived, don’t worry. You can track the transit status of your order by clicking the following link:
PosLaju, Asian Express & Aramex: https://app.matdespatch.com/customer/track
If this does happen, kindly email us your order detail information to firstname.lastname@example.org. Information required:
We will assist in checking the status of your parcel and claim the refund from PosLaju or any courier services which we employed. The process of refunding will take about 2 months, however, we realize that that is still quite a long time to wait, so we will try our very best to speed up the process as fast as we can!
If this happens, kindly email us your order detail information to email@example.com. Information required:
You have to tell us about the missing item within 2 weeks of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible. If you would like a refund instead, the process will take about 2 months. Again, we don’t like to keep our customers waiting, so we will try our very best to speed the process up!
Its up to your choice/convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment courier delivers the parcel. In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest courier office or sent back to us. We WOULD NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of customer by the time parcel delivered. You have to bare the shipping cost for second time shipping.
No, we did not offer Cash-On-Delivery option in Checkout page but you still can pay a visit to our store here and directly buy books there:
Mandala Kawah Buku
11A, Jalan Jernang Jaya 1,
Kampung Teras Jernang,
43650 Bandar Baru Bangi,
Our delivery process is based on First Come First Served basis.