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Frequently Asked Questions

Welcome to the KAWAH BUKU Frequently Asked Questions page. You will find the most frequently asked questions regarding our books, authors, and personal orders addressed in the following queries. For support related to a retail or promotional order for your business, please contact our Sales team at inquiry@kawahbuku.com.

– In-stock items will ship within 2-3 business days of your order being placed
– Backordered titles will ship when available, however, if the title does not become available within 90 days that portion of your order will be cancelled

Business days for processing orders are Monday – Friday, excluding holidays.

Our current shipping options and their average transit times are:

Pgeon Delivery & POSLAJU (West Malaysia) – 2 transit days
Pgeon Delivery & POSLAJU (East Malaysia) – 3 transit days
GDex (West Malaysia) – 2 transit days
GDex (East Malaysia) – 4 transit days

Transit days refers to the carrier’s regular operations schedule. For POSLAJU and GDex this is Monday – Friday, excluding select holidays.

You will receive a shipping confirmation by email. Your email will include your tracking number and a link to the shipper’s website. Or else, you could track your shipping HERE.

No, once your order has been confirmed and you receive your order number we cannot cancel or make changes to any part of the order. Please review your shipping address details, item details (including title and quantity), and shipping method prior to entering your payment information and confirming your order.

Kawah Buku offer eBooks for free of charge. Links to eBook can be found on individual book detail pages.

We accept payment for online orders by credit card via Stripe payment gateway, and PAYPAL.

Also, we accept payment by online banking (Maybank2U, CIMBClicks, RHB Online, etc.) via Billplz for users from Malaysia.

We also accept direct transfers via ATMs and customers have to produce payment receipts for confirmation orders.

Items ordered directly from Kawah Buku may be returned to us under the following conditions:

– Items must be new, unopened and include all components
– Return shipments must include a copy of the original packing slip
– Return shipments must be sent by traceable means (such as POSLAJU and GDex) within 30 days of the shipment date on the packing slip

Returns that meet the above conditions should be sent to:

Mandala Kawah Buku
11A, Jalan Jernang Jaya 1,
Teras Jernang, Bandar Baru Bangi
43650, Selangor, Malaysia

Refunds will only be issued for items ordered directly from Kawah Buku and returned in their original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.

We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4-6 weeks of us receiving the returned item(s) provided they meet the conditions above.

Please read the details on the Return Policy here.

Please email consumer services at support@kawahbuku.com with your order number and a description of the damaged, missing or incorrect items.

Orders may return an ‘On Hold’ order number if we need to further validate billing or shipping address information especially when you choose Direct Transfer as a payment method or in the case of time-out errors on the site.

If you do not receive a confirmation email with your order number within 1 business day, please contact our Consumer Services team for additional support at support@kawahbuku.com.

Click the Checkout button at the top of the page to go to your shopping bag. Under the order summary click “Enter promo code” then type your coupon code into the box and click ‘Apply

Online shop coupons are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, coupons are not valid in combination with other promotions, and retail store coupons can’t be used in the online shop.

The Kawah Buku online shop offers the latest selection of book titles and is updated regularly, however, we do not carry every title even in our own niche, considering many reasons. If you can’t find the title of a particular book, you have a few options:

  • — Feel free to call our customer service team (contact details here). We’ll do our absolute best to find that title for you, within our means.
  • — (We don’t like this option; however, we believe you might need this) You can also contact any other bookstores in your local area, for instance, Kinokuniya Malaysia. You can then contact them directly to see if they have the title you are looking for.

If you cannot find the answer to your question here, we recommend you reaching out to our Customer Service team HERE, and our team will be happy to assist you.

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